Thank you for purchasing a Cordell International door. We take pride in building the best door on the market and offering the best customer service. Let’s start off by explaining what is not covered under warranty.

Door Warranty Exclusions

The following conditions will void your door's warranty:

Out-Swing Doors

• Improper (non-Mobile Home Specific) Lock/Hardware 

Reason: The door is specifically designed for a drive-in latch bolt. Using mortised or residential locks can prevent the door from closing properly or necessitate cutting into the steel rail, which can lead to leaks and improper door function.

• Door is Painted

Reason: Most paints, particularly oil-based varieties, can trap moisture within the door, leading to premature failure. The door's PVC film skin is designed to breathe, and painting can seal this breathable surface.

In-Swing Doors

• Storm Door Damage from Blowing Open

Reason: Storm doors that blow open can become bowed and may not close or operate correctly afterward. To prevent this, always install the check chain and keep the storm door closed when not in use.

All Doors

• Improper Installation 

Reason: For proper operation, the door must be installed squarely. For both combination and outswing doors, the packing clip must remain in place until the door is fully installed. Incorrect installation can result in the door being out of square, causing the storm door to sag or interfere with its frame. If the door is not installed correctly, it will not function properly. Installation instructions are available on our website at cordellinternational.com. The homeowner is responsible for finding a reliable contractor to execute the installation.

• Putty Tape Not Used During Installation

Reason: While caulk or silicone can supplement putty tape, they do not provide the same level of sealing effectiveness. Putty tape is essential for proper installation.

• Any Modifications to the Door 

Reason: The door has undergone rigorous testing and is engineered to withstand and last for many years under normal to harsh conditions. Any additions or alterations are unnecessary and will void the warranty.

• Screws Installed in Non-Designated Areas

Reason: Installing screws in areas not pre-drilled or designed for them can bend hardware or throw the door out of square, leading to leaks or operational failure.

Warranty Claims

To claim a warranty, homeowners must provide a valid receipt with a purchase date. Your door is fully covered for parts for one year from the date of purchase. Labor costs are not included under this warranty.

To submit a warranty claim, please email warranty@cordelldoors.com with the original receipt and the following eight photos of your door:

• A photo of the lock from the outside.
• A side view photo clearly showing the latches and deadbolt.A photo of the bottom corner of the door on the lock side.
• A photo of the top corner of the door on the lock side.
• A photo of the top hinge side of the door.
• A full photo of the inside of the door.
• A full photo of the outside of the door.
• A photo showing where the door lock meets the frame and strike plate.